PAYMENT POLICY

Medical services are provided and billed by Integrity Health Clinic. Our clinic participates in most of the major health insurance plans in the region. We currently accept the health plans listed below. We do not accept Medicare or Medicaid.

If your plan is not listed, we will be unable to file a claim on your behalf. However, we can provide you with a form you can submit to your insurance company to instruct them to send reimbursements directly to you. 

Upon arrival to our office, our staff will confirm your insurance information to make sure that we have the most up to date plan that you are enrolled in. 

Please be aware that with any health plans, there may be deductibles and co-payments for which you could be responsible.

HEALTH PLANS
QUESTIONS ABOUT YOUR BILL

What billing or insurance information will I receive?

​After your insurance has payment has been received at IHC, we'll provide you with a statement of your patient account.

How long will it take to get things settled with the insurance company?

Generally, it takes from 30 to 60 days to obtain payment from an insurance carrier.​

What will I need to pay?
Most major insurance companies require patients to pay a deductible. After the deductible is met, your insurance company usually pays a percentage of the costs of service. The amount of the bill that you must pay will depend on your insurance policy. If you have questions about your benefits, contact your insurance company directly.

When is payment of my bill due?
If there’s a balance due, you’ll receive a billing statement in the mail. The full balance is due as soon as possible after you receive your billing statement and before the next statement is mailed.

 

Can I view my bill, or make a payment on my bill, online using my computer?

Yes, with your OnPatient account, you can view your statements and pay online, 

​I received a notice that my insurance company has paid on my bill -- but I can't understand how they calculated their payment amount. Do you know?

​If we have received any such information from your insurance company, we'll be glad to share it with you. However, for answers to any questions about insurance payments, deductibles, or co-payments, you generally need to check with your insurance provider.

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Monday - Friday          8:00 a.m. - 5:00 p.m.
Saturday                        Scully On Call
Sunday                           Scully On Call

5605 Old Bullard Road 

Suite B
Tyler, TX  75703

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