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Primary Care, Family Medicine & Concierge Medicine includes having helpful information to make your time with us even better! 

  • What are IHC’s office hours?
    Clinic hours are as follows: Monday - Thursday: 8:00 a.m. - 12:00 p.m. and 1:00 p.m. - 5:00 p.m. Friday: By Appointment Only We are closed daily from 12:00 p.m. - 1:00 p.m. for lunch.
  • How do I schedule or reschedule an appointment?
    If you are a new patient, please contact our office at 903-630-5595. We offer many options for same day appointments. For returning patients, we have two options for scheduling appointments. 1. You can log into your OnPatient account to schedule an appointment online, or 2. You may call our office at 903-630-5595.
  • What can I expect as a New Patient?
    We ask that new patients arrive 15 minutes before scheduled appointment time to complete your paperwork. Please make sure to bring your insurance card with you. Our staff will ask you to fill out patient registration, health history, and HIPPA forms. In advance of your appointment, you can access these forms here.
  • What can I expect as a Returning Patient?
    We as that you arrive 5-10 minutes prior to your scheduled appointment. At your return visit, our staff will confirm your name, address, telephone numbers, email address, and your insurance information to ensure our records have your most current information.
  • What do I need to bring to my appointment?
    Please bring all medications you are currently taking, your insurance card or copy of your card, and the payment for your co-pay. If your insurance requires a co-pay/deductible, please be prepared to pay that at the time of your visit. In addition, it is helpful to write down a list of questions for your clinician so that we can ensure all of your questions are answered in the exam room.
  • What happens if I forget to bring money for my copay?
    Payments are due at the time of your visit. Our ClearGage software is a contactless payment system that enables you to keep a credit or debit card on file with our HIPAA compliant software.
  • What is IHC’s Cancellation Policy?
    Someone else could use your appointment, so please be considerate and cancel your appointment 24 hours in advance if you know you cannot make it. We want to make sure we are able to re-schedule you as soon as possible. If an appointment is not cancelled 24 hours in advance, then the patient will incur a $25.00 fee.
  • What is IHC's No Show Policy?
    It is the policy of IHC to charge $25.00 for each No Show appointment by a patient.
  • What if I have a credit on my patient account?
    It is the policy of IHC to issue credit payments to patients, if requested, at the end of each calendar year. Patients must make their credit payment request during the first full week of December by emailing a request to our Practice Administrator. If not requested, then patient credit carries over into the new year for patients to use on future appointments.
  • How do I get a refill on my prescription?
    We ask that you contact your pharmacy before your medication runs out to request a refill. We have to review your medical records before prescribing or refilling any medications. Please note that any new medications may require a patient visit and all controlled substances require a visit every three months. Any new prescriptions or refills can take up to 72-hours to complete. Please always be sure to call your pharmacy before your medication runs out.
  • What if I need a referral?
    Referrals will be made during your office visit. If you need a referral outside of your office visit, please contact our office to see if you need to schedule an appointment. Your insurance company may require your PCP to see you prior to a referral being issued. Specialty providers may take 3-7 days to contact you for an appointment, once the referral is sent from IHC.
  • When will I get my lab tests/ X-ray results?
    Common laboratory tests results are normally available in 2-3 days. X-ray results are usually available within a few hours. You can also log onto your OnPatient account to view some of your medical chart, such as: labs, medication, immunization, etc. No child under the age of 18 has access to the OnPatient portal. Additionally, your clinician will call you will all lab results.
  • What if my clinician orders advanced imaging such as CT, MRI or Nuclear Studies?"
    If you need to schedule an MRI, Nuclear Study or CT please allow our office 5-7 business days to obtain authorization from your insurance company. Insurance Companies require medical records from your clinician and are reviewed by the Insurance Company’s medical staff before an authorization is obtained.
  • What do I need to do if I have an HMO insurance plan?
    If you have an HMO insurance plan that we accept at IHC, then you are responsible for confirming that Kevin Scully PA-C is listed as the PCP with your HMO insurance plan in advance of your scheduled appointment. Failure to have selected Scully as your PCP may result in delay of your appointment and/or patient financial responsibility at the time of visit.
  • How do I pay my bill when I get an text or email statement?
    In an effort to improve your patient experience, IHC is using contactless payments to provide your statement details via text and email. This enables you to quickly pay your balance on the go. Our billing department is also available to help you. Our billing staff is accessible to you on Monday and Thursday from 10:00 a.m. - 4:00 p.m.
  • Can I set up my patient account for AutoPay?
    YES! Set it and forget it with ClearGage AutoPay. This is an Account on File solution that enables you to set up a forward-looking payment agreement with us so that your future bills are paid automatically. For more information, please call us at 903.630.5595 and ask to speak with the Practice Administrator.
  • Will my insurance cover the services?
    Each insurance plan is very different; therefore, we recommend that you contact your insurance plan to determine if the anticipated primary care services are a benefit of your individual plan. We are only able to provide quotes for the office visit portion of your visit. If the services are not covered, we can work with you to develop a payment plan.
  • If I don’t have insurance, do you have self-pay options?
    Yes! Our priority is to help all patients, including those that do not have insurance. If you would like to have an appointment and you currently do not have insurance, please contact our office at: 903-630-5595 for our cash pricing.
  • What is OnPatient?
    The OnPatient portal is your patient app to access your IHC medical records. It does way more than that, see below: Through the OnPatient portal, you have the ability to: · Fill out any paperwork before your appointment to make checking in easier · View your upcoming appointments and check-in online · Schedule and cancel appointments from your computer or mobile device · Message your doctor through a HIPAA compliant portal · Manage your contact and insurance information · Access your medical record · Have educational material sent directly to your account · Connect your child's account and manage their health record with yours · View statements and pay online
  • What “telemedicine” services do we offer?
    You must first be a patient of IHC. This means that we have physically seen you in the past. If you are unable to come to the office for a subsequent visit, then we may offer a Telemedicine visit on a case-by-case basis.
  • What if I need paperwork filled out by my Clinician?
    Forms may be dropped off at the front desk along with $35.00 for each packet. IHC will complete the forms within 7 business days. Some paperwork might require an appointment with your clinician for completion, this is dependent on the type of form, such as: FMLA, Disability, Life Insurance, Medical Certification, etc.
  • How do I get a copy of my medical records?
    We follow the HIPPA guidelines regarding the release of patient information. Medical records can be obtained by the patient or patient's guardian by signing a medical release form. In the event that you need to send your medical records to a Doctor’s office, please provide us with the Doctor’s fax number or email address and we will be happy to get your records to the requested office.
  • What if I want to leave a message for the clinician to call me back?
    We will ask you to provide as much information as possible, in order for the clinician to best be prepared to respond. Your phone call will be returned.
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